Lifecycle Services - Technical Support

Lifecycle Services - Product Support

Contact Information for the Global Service Center (listed by country)

 North America (NA), Latin America (LA)

Country

Coverage

Toll-Free

Alternate (caller pays)

US/Canada

Customer & Support Company

Product Support:
1 800-833-8314,
1 877-812-4036
Customer Service:
1-888-367-3774           

1-512-832-3774

Mexico

Customer & Support Company

01 800 062 1077,
01 800 088 33 5828         

+1 512-832-3774

Mexico City (Local)          Customer & Support Company          

(55) 5809 5408

+1 512-832-3774

Argentina

Customer & Support Company

0800 266 4500

+1 512-832-3774

Bolivia

Customer & Support Company

 800 100 959

+1 512-832-3774

Brazil

Customer & Support Company

N/A

+55 15 3413-8944,
+55 15 3413-8945

Chile

Customer & Support Company

 1 230 020 5575

+1 512-832-3774

Columbia

Customer & Support Company

1 800 518 1623

+1 512-832-3774

Costa Rica

Customer & Support Company

N/A

+52 55 5809 5408,
+1 512-832-3774

Dominican Republic

Customer & Support Company

1 800 7519001

+1 512-832-3774

Ecuador

Customer & Support Company

Dial 1999-119 then 888 846 4838

+1 512-832-3774

El Salvador

Customer & Support Company

800 6893

    
+52 55 5809 5408,
+1 512-832-3774

Guatemala

Customer & Support Company

N/A

+52 55 5809 5408,
+1 512-832-3774

Jamaica

Customer & Support Company

N/A

+1 512-832-3774

Nicaragua

Customer & Support Company

N/A

+52 55 5809 5408,
+1 512-832-3774

Panamá

Customer & Support Company

N/A

+52 55 5809 5408,
+1 512-832-3774

Peru

Customer & Support Company

0800 77958

+1 512-832-3774

Trinidad & Tobago

Customer & Support Company

1888 456 1407

+1 512-832-3774

Venezuela

Customer & Support Company

0800 1008731

+1 512-832-3774

Other Latin America countries

Customer & Support Company

N/A

+1 512-832-3774


 Asia Pacific (AP) - Representatives and FSO's

Country

Coverage

Toll-Free

Alternate (caller pays)

Australia

Customer & Support Company

0011 800 3562 3562          

0282239394

China

Customer & Support Company

400 820 8682    

+63 2 8702 1111

India          Customer & Support Company          

000 800 440 1117

+63 2 8702 1111

Indonesia

Customer & Support Company

001 803 44 2152

+63 2 8702 1111

Malaysia

Customer & Support Company

1 800 88 1572

+63 2 8702 1111

New Zealand

Customer & Support Company

00 800 3562 3562

09 970 3112

Singapore

Customer & Support Company

800 1863 004

+63 2 8702 1111

South Korea

Customer & Support Company

080 500 5787

+63 2 8702 1111

Thailand

Customer & Support Company

00 1 800 441 3508

+63 2 8702 1111

Other AP Countries

Support Company

N/A

+63 2 8702 1111


 Middle East, Africa (EMA)-Representatives and FSO's

Country

Coverage

Toll-Free

Alternate (caller pays)

Angola

Customer & Support Company

N/A

+63 2 8702 1111

Bahrain

To call Dubai office

N/A         

+971 4 883 5235

Egypt          Customer & Support Company          0800 000 0015          

+63 2 8702 1111

IsraelCustomer & Support Company N/A+63 2 8702 1111
KuwaitCustomer & Support Company 6632-9901+63 2 8702 1111
NigeriaCustomer & Support Company N/A+63 2 8702 1111
OmanCustomer & Support Company 800 77630+63 2 8702 1111
QatarCustomer & Support Company 4431 0044+63 2 8702 1111
Saudi ArabiaCustomer & Support Company  800 844 1196+63 2 8702 1111
South AfricaCustomer & Support Company 800 991 390+63 2 8702 1111
United Arab EmiritesCustomer & Support Company 800 0630 0019+63 2 8702 1111


 Western Europe-Representatives and FSO's

Country

Coverage

Toll-Free

Alternate (caller pays)

Belgium

Support Company

N/A           

+63 2 8702 1111

France

Support Company

N/A         

+63 2 8702 1111

Germany       Support Company          

N/A

+63 2 8702 1111

IrelandCustomer & Support Company1 800 924 745+353 (0) 1407 3409
ItalySupport Company          

N/A

+63 2 8702 1111

NetherlandsSupport Company          

N/A

+63 2 8702 1111

PortugalSupport Company          

N/A

+63 2 8702 1111

SpainSupport Company          

N/A

+63 2 8702 1111

United KingdomCustomer & Support Company    0 800 783 0116

+63 2 8702 1111


 Central & Eastern Europe

Countries: Austria, Belarus, Bulgaria, Czech Republic, Estonia, Georgia, Greece, Hungary, Kazakhstan, Lithuania, Poland, Romania, Russia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine: +63 2 8702 1111 (caller pays)

Country

Coverage

Toll-Free

Alternate (caller pays)

Czech Rep.

Customer & Support Company

800 900 482           

+63 2 8702 1111
Kazakhstan

Customer & Support Company

800 070 9675         

+63 2 8702 1111

Poland          Customer & Support Company          

800 441 1688

+63 2 8702 1111
Romania
Customer & Support Company          
800 894 483+63 2 8702 1111
Russia
Customer & Support Company          
800 200 3353+ 7 351 799 55 75


 Scandinavia-Representatives and FSO's

Country

Coverage

Toll-Free

Alternate (caller pays)

Denmark

Customer & Support Company

00 800 3161 3161           

+45 3832 2924

Finland

Customer & Support Company

00 800 3161 3161         

+358 9 6937 9678

Norway          Customer & Support Company          

00 800 3161 3161

+47 2316 2893

Sweden

Customer & Support Company 

00 800 3161 3161

+46 8 5853 6903


Global Service Center / Online & Email Customer Service Contact Information

Your Single Point-of-Contact for Factory Support and Service.
E-Mail: [email protected]
WEB:
Guardian: https://guardian.emerson.com
Support Subscription required.

Chat Support

Chat Support is best suited for inquiry level calls. For more detailed issues please submit a support call through the Support Tab where you can upload related files and screenshots. Chat Support is available to DeltaV™, AMS Device Manager, AMS Machinery Health, Plantweb Optics, and Syncade product lines. Please be advised that Emerson Support Engineers may utilize the assistance of 3rd party translation services.

Phone Support

Spanish Support is only available for DeltaV Systems.

Regular Hours of Operation

Support Coverage: DeltaV, Smart Wireless Field Networks, Smart Wireless Plant Networks, AMS Suite Device & Handheld Products, Plantweb Optics, and Syncade Smart Operations Management Suite. For CSI 4500, Sustain Support plan may be required.

Support for emergency situations is available over the phone 24 hours a day. Request for assistance via chat, email or Guardian are only monitored within the defined schedule below:
 

Submission Methods     

Availability

  Response Time 

Phone

24 hours a day, 7 days a week

  Immediate  

Guardian Chat

Sunday, 22:00 UTC +0 to Friday 22:00 UTC +0  

  Immediate  

Guardian-submitted  

24 hours a day, 7 days a week

  1 business day  

Email

Sunday, 22:00 UTC +0 to Friday 22:00 UTC +0  

  1 business day  


Please note that you will be asked to provide the following information for verification process and call ticket creation:

  1. Product Line (DeltaV, AMS Device Manager, Plantweb Optics, Syncade MES, Machinery Health products, Field Communicators)
  2. Product Version
  3. Serial Number (For Field Communicators, Machinery Health products and other devices); or System ID (For DeltaV, AMS Device Manager, Plantweb Optics, Syncade MES, Machinery Health Products)
  4. Is the system in Testing/Commissioning/New Project phase? If YES, provide Target Completion Date
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