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Lifecycle Services

SureService™ Program

Maintaining a fleet of control systems is a complex task. Developing a strategy that ensures you spend most of your effort and budget on proactive and predictive efforts will allow you to unlock the full value of your system. Furthermore, benchmarking against your goals and best practices can help you understand existing gaps.
SureService packaged services make it easier to fill the gaps between where you are and where you want to be. This offering ensures you can more efficiently manage your system.
There is a multitude of things to consider when developing the right lifecycle strategy. You’ll need to ensure you have the right people, tools and processes to execute that strategy. Work with Emerson on proactive and predictive efforts that will allow you to unlock the full value of your system. Trained experts will guide you through the selection process.
When considering the SureService program, with four tiered packages of Lifecycle Services to fill the gaps, you have the flexibility to decide how involved Emerson is in your system maintenance, reliability and performance needs.
  • ST100 — Core  support proactively provides critical, relevant, system-specific information to keep your system current, and includes the Site Evaluation Service.
  • ST200 Faster resolution to your issues when you need it, through a designated support team that provides priority handling for your system’s emergency support needs.
  • ST300 — A dedicated System Program Manager and support team will guide you through your system lifecycle strategy to ensure you meet your Key Performance Indicators. Factory-certified experts will manage service delivery and provide fleet management and governance across your all your systems.
  • ST400 — Make a strategic decision allowing Emerson to take ownership of your system maintenance, reliability and performance. 
DocumentationFeatures & BenefitsScope
 Product & Service Documentation
 SureService Program Point Solution Brief
Discover the customer-benefit approach on how implementing Lifecycle Services is essential in maintaining production levels and preventing loss of revenue.
915 KBpdfFebruary 2017
 Data Sheets - Bulletins - Catalogs
 SureService Program Data Sheet
Choose from four tiers of bundled Lifecycle Services with Emerson's SureService Program.
541 KBpdfFebruary 2017
Quick LInks

Emerson’s four SureService tiered packages match lifecycle solutions to customer needs.