As your needs change and grow, so must your application software. The Application Enrichment module helps you to effectively adapt your control system to your changing requirements.

Our Component Coverage module is designed to help you get critical components repaired or exchanged as quickly and cost effectively as possible, minimizing costly disruptions to plant operations.

SureService Expert Support provides unlimited technical support, 24 hours a day, seven days a week, via a dedicated telephone support line, and our on-line Internet information access site.

Ensure optimum performance with scheduled system service or protect your plant from extended downtime with priority emergency response services.

Maximize return on your SmartProcess investment with Proactive Support, Expert Telephone Support, Scheduled On-Site Service, Software Updates, Software Archival, and Tuning Service.

The Ovation Evergreen program allows you to keep pace with advancements without overrunning your budget. With Ovation Evergreen, you can avoid a costly total system retrofit required when the components are too old to be salvaged.

The Ovation Guardian support module gathers a comprehensive collection of system specific information, accessible from a secure web site connection that will enhance your ability to more effectively manage your Ovation expert control system.

The Remote System Diagnostics module allows SureService experts in our Customer Response Center to connect to your control system for a direct view of system conditions to help diagnose and resolve any problem.

To help our customers meet NERC’s critical infrastructure protection (CIP) standards, Emerson Process Management offers assistance in the overall compliance process. Emerson’s Security Assessment module is the first step towards CIP compliance.

Software Archiving is designed to protect the heart of your control system investment - your unique application software. The Software Archiving module is a remote file storage system that adds an extra level of protection to your operation.

The SureService Software Update Program enables you to easily keep pace and take advantage of the latest features and functions available for your Ovation or WDPF/WEStation control systems.

SureService training programs provide for the ongoing education and development of operators, engineers, technicians, and maintenance personnel that support Ovation or WDPF control systems.