SureService™ - Premier Service
The Premier Service (Premier) provides a single point of access to Emerson's technology resources that can complement the customer and Emerson’s local service organization. These combined resources have the common mission of achieving the Automation System life cycle Availability, Technology Application, and Sustainability objectives. The essence is having a virtual customer team membership within the Emerson Technology Organization. Furthermore, under the Premier Service, Emerson Process Management can provide a training plan designed specifically for your select staff. The customized training program will be delivered by Emerson internal resources not generally available to most system users.
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Teamwork is the means by which today's companies achieve their goals. By aligning your in-house system support team with Emerson Process Management's service professionals, you will create a partnership whose goal is to ensure that your control system provides continuous top-notch performance and delivers better return on investment. Participation in Premier Service is limited in order to ensure that this premier service offering delivers on the promise of a special relationship between your system support team and the highest-level Emerson system support talent and resources.
Through Premier Service you can ensure that your staff has the skills required to maintain and tune your system for peak availability and performance. By aligning your in-house system support team with Emerson Process Management's service professionals, you will create a partnership whose goal is to ensure that your automation system provides continuous top-notch performance and delivers a better return on investment.
- Global Service Center Premier Customer calls oversight
- Assigned Technology Specialist to:
- Provide Single Point of Contact for system issue resolution andcoordinate related communications
- Work with your staff to identify and act on opportunities for improved system performance and availability
- Provide System Management coordination through systematic communications and collaboration
- Provide DeltaV product technology consulting including system updates, upgrades and life cycle planning
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Proactive assessment and consultation of Guardian system management information
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System Maintenance Management program development, oversight and consulting.
- Application Enrichment including advance consultation that requires consideration of customer specific application or configuration.
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