As a part of the total SureService® solution, Guardian Support will deliver a better return on your system investment through access to critical services and prolonged system life.  Our proprietary real-time Guardian service delivery system will greatly help reduce maintenance costs and operational risks.  Guardian will link your local DeltaV support staff to the DeltaV experts at Emerson, and to the extended community of DeltaV users throughout your global corporate enterprise.

Expert Factory Support On Demand. Guardian Support provides subscribers with telephone and Internet access to our expert support engineers for unlimited product technical support and optional around the clock availability.  Our ability to quickly resolve your technical issues is enhanced by a global call tracking system that serves as an information repository containing a wealth of technical information.

Provides the Information You Need to Plan and Make Decisions. Eliminate reliance upon old fashioned sporadic manual website searches for making critical risk-mitigating decisions. Automated email messages alert you in real-time to new or revised articles relevant to your system.  Remove guesswork and surprises when planning system maintenance and migration with a comprehensive system hardware lifecycle monitor, service

expiration monitor and automated email notifications for lifecycle forecast updates relevant to your system.  Twice per year you will receive a system analysis report prepared by Emerson specialists to help you operate and maintain your system with the highest availability and sustainability.

Minimizes or Averts Your Unplanned Downtime. Guardian Support will provide you with access to fast, direct expert examination and analysis of your DeltaV system via remote modem connection, avoiding or minimizing unscheduled downtime.  Some abnormal situations can be avoided because latent conditions, documented in Knowledge Base Articles or unnoticed adverse performance patterns identified in system

analysis reports, are brought to your attention for migration or resolution before they can rise to the level of a significant event.

Minimizes Your Maintenance Cost.  The Guardian website and automated email alert notification system make day to day system management tasks fast and efficient.  Placing calls for support is fast, simple and effective because the Emerson service engineers already have relevant system content and version information on hand for your system.  When you enroll in Guardian Support, your system information and service facts

worldwide. Experiences and lessons learned at all sites are instantly available for collaborative assessment, skill building, staffing backup, and risk mitigation

Improves Performance of Your System.  Current software releases will improve the features and performance of your system and increase the working life of your initial system investment.  You can stay ahead of the technology curve because the latest release of software is always available for your system. Emerson software releases include everything from service packs to major new releases, ensuring that your system remains viable

and functionally robust with new successor replacement technology. that your system remains viable and functionally robust with new successor replacement technology.

Click here to access the Guardian Website.

1.  Expert technical support by Emerson professionals. Get the answers you need when and where you need them.

2.  Remote system diagnosis. The end result is reduced downtime and better operating performance versus the traditional service dispatch form of problem resolution.

3.  Software updates including media and documentation for maintenance (fix) releases and for upgrades containing new features and functions.

4.  Guardian dashboard support website with user-configurable content specific to the customer systems, both real-time and historic. Includes service features such as:

• Knowledge Base Articles (KBA’s) are matched to the system node names and presented in executive summary format: one click for the full article, and another click downloads the hot-fix.
• KBA management feature to track the status of mitigation actions. New or revised KBA’s are continuously rematched to the most recent captured system content information.
• Technical Support call management. Users can open new calls, examine call history and send/receive call status updates.
• Operating System security update management. Receive automated notifications whenever DeltaV system compatibility evaluations are completed for a Microsoft Operating System (OS) security update with all the relevant evaluation details and a link to download approved OS security updates.
• Lifecycle status. Users can view their specific system lifecycle status by node name and Emerson model number to plan system management and sustainability investments.
• My System Profile. Users can drill into information on workstations, controllers, I/O cards, Foundation Fieldbus, Hart, Profibus, ASI and DeviceNet buss devices, firmware versions, replacement or substitute product models, warranty status and more.
• License Usage shows what licenses are available, assigned, and unused for each node.
• System Content Change. Share system content changes with others to narrow the focus when troubleshooting. Provides objective evidence of system hardware and software modifications required for validation and change control systems.

5.  Automated service notifications that are user-selected and system-specific provide immediate notification whenever relevant actionable system information becomes available via two delivery methods: email with a personally configured subject title, and RSS web feed.

6.  System Analysis Reports prepared by Emerson experts and including day-to-day service activity for the covered service period boiled down to actionable informative charts, graphs and recommendations. The report utilizes red/yellow/green status indicators to visually signal and prioritize service management considerations.

7.  Guardian Support integrates technical support and life cycle services for the DeltaV Architecture. Additionally, Guardian aggregates information related to OEM and Commercial off-the-shelf technologies, Digital Field Devices and Emerson Alliance partner products associated with DeltaV. This information includes Service Bulletins, Availability of Updates, Compatibility Information, and Lifecycle Information.