SureService™ - Foundation Support for Syncade
Syncade Smart Operations Management Suite is a group of off-the-shelf applications designed to address work flow, resource management, documentation, and plant-wide integration. Emerson's Foundation Support for Syncade is a comprehensive collection of essential services designed to maximize the availability, sustainability and performance of your control system with Emerson’s Syncade Software.
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Expert Technical Support when you need it. Foundation Support for Syncade provides customers with global access around the clock to Emerson’s expert support engineers.
Maximize manufacturing availability. Foundation Support will provide you with access to fast, direct expert examination and analysis of your Emerson Syncade software via remote connection.
Achieve and maintain peak performance. Current software releases will improve the features and performance of your Syncade application and increase the working life of your initial investment.
Minimize maintenance costs. Foundation Support will provide you with 24X7access to technical support and a broad support website for service information and product updates. With Foundation Support for Syncade, you get:
Expert Technical Product Phone Support: - Emerson will provide product technical phone support for Emerson Process Management products and related Emerson supported products through its Global Service Center (GSC).
Remote System Diagnostics - Emerson’s Technical Specialists can remotely log on to the customer’s system to perform online troubleshooting.
Online Service Information - Access to a broad information retrieval service containing technical knowledge base articles that often include download files and other specific information needed to resolve or avoid known product issues.
Software Updates - Downloads and documentation will be provided for all new general distribution releases of Emerson Syncade software, including the updated software, electronic copies of associated release notes, instructions for loading the upgrade, and any cautions regarding |
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