Services 

Technical Support and Customer Service 

Technical Support Information

Updated November, 2013

Contact Info | Hours |   Printable PDF  
Contact Information for the Global Service Center (listed by country):
North America (NA), Latin America (LA)
Country Coverage Toll-Free Alternate(caller pays)
US/Canada Customer & Support Company

Technical Support:
1 800-833-8314,
1 877-812-4036

Customer Service:
1-888-367-3774

1-512-832-3774

Mexico

Customer & Support Company

01 800 062 1077,
01 800 088 33 5828

+1 512-832-3774

Mexico City (Local)

Customer & Support Company

55 5809 5408

+1 512-832-3774

Argentina Customer & Support Company 0800 266 4500 +1 512-832-3774
Bolivia Customer & Support Company 800 100 959 +1 512-832-3774
Brazil Customer & Support Company N/A

+55 15 3238 3777

Chile Customer & Support Company 1 230 020 5575 +1 512-832-3774
Columbia Customer & Support Company 1 800 518 1623  +1 512-832-3774

Costa Rica

Customer & Support Company N/A

+52 55 5809 5408,
+1 512-832-3774

Dominican Republic Customer & Support Company 1 800 7519001 +1 512-832-3774
Ecuador Customer & Support Company Dial 1999 119 then 888 846 4838  +1 512-832-3774

El Salvador

Customer & Support Company 800 6893

+52 55 5809 5408,
+1 512-832-3774

Guatemala

Customer & Support Company N/A

+52 55 5809 5408,
+1 512-832-3774

Jamaica Customer & Support Company N/A  +1 512-832-3774

Nicaragua

Customer & Support Company N/A

+52 55 5809 5408,
+1 512-832-3774

Panamá

Customer & Support Company N/A

+52 55 5809 5408,
+1 512-832-3774

Peru Customer & Support Company 0800 77958  +1 512-832-3774
Trinidad & Tobago Customer & Support Company 1888 456 1407  +1 512-832-3774
Venezuela Customer & Support Company 0800 1008731  +1 512-832-3774
Other Latin America countries Customer & Support Company N/A  +1 512-832-3774
Asia Pacific (AP) - Representatives and FSO's
Country Coverage Toll-Free Alternate (caller pays)
Australia Customer & Support Company 0011 800 3562 3562 0282239394
China Customer & Support Company 800 820 2270 + 63 2 702 1111
India Customer & Support Company 000 800 440 1117 + 63 2 702 1111
Indonesia Customer & Support Company 001 803 44 2152 + 63 2 702 1111
Malaysia Customer & Support Company 1 800 88 1572 + 63 2 702 1111
New Zealand Customer & Support Company 00 800 3562 3562 09 970 3112
Singapore Customer & Support Company 800 1863 004 + 63 2 702 1111
Thailand Customer & Support Company 00 1 800 441 3508 + 63 2 702 1111
Other AP Countries Support Company N/A + 63 2 702 1111
Middle East, Africa (EMA)-Representatives and FSO's
Country Coverage Toll-Free Alternate (caller pays)
Angola Customer & Support Company N/A + 63 2 702 1111
Bahrain To call Dubai office N/A +971 4 883 5235
Egypt Customer & Support Company 0800 000 0015 + 63 2 702 1111
Israel Customer & Support Company N/A + 63 2 702 1111
Kuwait Customer & Support Company 6632-9901 + 63 2 702 1111
Nigeria Customer & Support Company N/A + 63 2 702 1111
Oman Customer & Support Company 800 77630 + 63 2 702 1111
Qatar Customer & Support Company 4431 0044 + 63 2 702 1111
Saudi Arabia Customer & Support Company 800 844 1196 + 63 2 702 1111
South Africa Customer & Support Company 800 991 390 + 63 2 702 1111
United Arab Emirites Customer & Support Company 800 0630 0019 + 63 2 702 1111
Western Europe-Representatives and FSO's
Country Coverage Toll-Free Alternate (caller pays)
Belgium Support Company N/A + 63 2 702 1111
France Support Company N/A + 63 2 702 1111
Germany Support Company N/A + 63 2 702 1111
Ireland Customer & Support Company 1 800 924 745 +353 (0) 1407 3409
Italy Support Company N/A + 63 2 702 1111
Netherlands Support Company N/A + 63 2 702 1111
Portugal Support Company N/A + 63 2 702 1111
Spain Support Company N/A + 63 2 702 1111
United Kingdom Customer & Support Company 0 800 783 0116 + 63 2 702 1111
Central & Eastern Europe
Countries: Austria, Belarus, Bulgaria, Czech Republic, Estonia, Georgia, Greece, Hungary, Kazakhstan, Lithuania, Poland, Romania, Russia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine: + 63 2 702 1111 (caller pays)
Country Coverage Toll-Free Alternate (caller pays)
Czech Rep. Customer & Support Company 800 900 482 + 63 2 702 1111
Poland Customer & Support Company 800 441 1688 + 63 2 702 1111
Romania Customer & Support Company 800 894 483 + 63 2 702 1111
Scandinavia-Representatives and FSO's
Country Coverage Toll-Free Alternate (caller pays)
Denmark Customer & Support Company 00 800 3161 3161 +45 3832 2924
Finland Customer & Support Company 00 800 3161 3161 +358 9 6937 9678
Norway Customer & Support Company 00 800 3161 3161 +47 2316 2893
Sweden Customer & Support Company 00 800 3161 3161 +46 8 5853 6903
Global Service Center / Online & Email Customer Service Contact Information
Your Single Point-of-Contact for Factory Support/Service
E-Mail:ap-sms@ap.emersonprocess.com
WEB:
Guardian Support: http://guardian.emersonprocess.com
Guardian Support coverage required.

Foundation Support: http://www.emersonprocess.com/systems/support
Additional access may require Foundation Support coverage.
Regular Hours of Operation

For DeltaV, Smart Wireless Field Networks, Smart Wireless Plant Networks, AMS Suite Device & Handheld Products and Syncade Smart Operations Management Suite – 24 hours a day, 7 days a week.

RS3 & PROVOX – Regular hours of support are 7:30 AM to 5:30 PM Mon.-Fri. Caller’s Local Time.* Technical Support may require a Sustain Support plan.

 *Hours listed above are for customers located in North and Latin America.  Regular hours of operation for PROVOX and RS3 support in other world areas may vary depending on local country guidelines.

Emergency Support is available 24 hours a day. Please use telephone access to obtain support for emergency situations after hours. Requests for assistance via email or the Internet support web site are only monitored during regular hours of operation.