SureService™ for Ovation - Expert Support
From our Customer Response Center the SureService team stands ready to quickly diagnose and offer suggestions to resolve problems. Our telephone support engineers work with you to gather relevant information in order to correctly identify the problem and corrective measures.
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Unlimited technical support, 24 hours a day, seven days a week, via a dedicated telephone support line, and our on-line Internet information access site.
- Isolate the problem to a particular hardware or software component
- Examine system error logs
- Replicate the problem in the SureService support center lab
- Suggest corrective actions and follow-up steps
For the scope of this service please view the data sheet. |
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