| Technical Support Information |
|
Updated May 1, 2009 |
| Contact Info | Hours | Printable PDF |
|
Contact Information for the Global Service Center (listed by country):
North America (NA), Latin America (LA) |
| Country |
Coverage |
Toll-Free |
Alternate(caller pays) |
| US/Canada |
Customer & Support Company |
1 800-833-8314,
1 888-367-3774 |
+1 512-832-3774 |
| Latin America |
Customer & Support Company |
N/A |
+1 512-832-3774 |
|
| Asia Pacific (AP) - Representatives and FSO's |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Australia |
Customer & Support Company |
0011 800 3562 3562 |
0282239394 |
| China |
Customer & Support Company |
800 820 2270 |
+ 63 2 702 1111 |
| India |
Customer & Support Company |
000 800 440 1117 |
+ 63 2 702 1111 |
| Malaysia |
Customer & Support Company |
1 800 88 1572 |
+ 63 2 702 1111 |
| New Zealand |
Customer & Support Company |
00 800 3562 3562 |
09 970 3112 |
| Singapore |
Customer & Support Company |
800 1863 004 |
+ 63 2 702 1111 |
| Other AP Countries |
Support Company |
N/A |
+ 63 2 702 1111 |
|
| Middle East, Africa (EMA)-Representatives and FSO's |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Angola |
Customer & Support Company |
N/A |
+ 63 2 702 1111 |
| Bahrain |
To call Dubai office |
N/A |
+971 4 883 5235 |
| Egypt |
Customer & Support Company |
0800 000 0015 |
+ 63 2 702 1111 |
| Israel |
Customer & Support Company |
N/A |
+ 63 2 702 1111 |
| Kuwait |
Customer & Support Company |
6632-9901 |
+ 63 2 702 1111 |
| Nigeria |
Customer & Support Company |
N/A |
+ 63 2 702 1111 |
| Oman |
Customer & Support Company |
800 70101 |
+ 63 2 702 1111 |
| Qatar |
Customer & Support Company |
431 0044 |
+ 63 2 702 1111 |
| Saudi Arabia |
Customer & Support Company |
800 844 1196 |
+ 63 2 702 1111 |
| South Africa |
Customer & Support Company |
800 991 390 |
+ 63 2 702 1111 |
| United Arab Emirites |
Customer & Support Company |
800 0630 0019 |
+ 63 2 702 1111 |
| Western Europe-Representatives and FSO's |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Belgium |
Support Company |
N/A |
+ 63 2 702 1111 |
| France |
Support Company |
N/A |
+ 63 2 702 1111 |
| Germany |
Support Company |
N/A |
+ 63 2 702 1111 |
| Ireland |
Customer & Support Company |
1 800 924-745 |
+353 (0) 1407 3409 |
| Italy |
Support Company |
N/A |
+ 63 2 702 1111 |
| Netherlands |
Support Company |
N/A |
+ 63 2 702 1111 |
| Portugal |
Support Company |
N/A |
+ 63 2 702 1111 |
| Spain |
Support Company |
N/A |
+ 63 2 702 1111 |
| United Kingdom |
Customer & Support Company |
0 800 783 0116 |
+ 63 2 702 1111 |
| Central & Eastern Europe |
| Countries: Austria, Belarus, Bulgaria, Czech Republic, Estonia, Georgia, Greece, Hungary, Kazakhstan, Lithuania, Poland, Romania, Russia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine: + 63 2 702 1111 (caller pays) |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Czech Rep. |
Customer & Support Company |
800 900 482 |
+ 63 2 702 1111 |
| Poland |
Customer & Support Company |
800 441 1688 |
+ 63 2 702 1111 |
| Romania |
Customer & Support Company |
800 894 483 |
+ 63 2 702 1111 |
| Scandinavia-Representatives and FSO's |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Denmark |
Customer & Support Company |
00 800 3161 3161 |
+45 3832 2924 |
| Finland |
Customer & Support Company |
00 800 3161 3161 |
+358 9 6937 9678 |
| Norway |
Customer & Support Company |
00 800 3161 3161 |
+47 2316 2893 |
| Sweden |
Customer & Support Company |
00 800 3161 3161 |
+46 8 5853 6903 |
|
| Global Service Center / Online & Email Customer Service Contact Information |
Your Single Point-of-Contact for Factory Support/Service
E-Mail:ap-sms@ap.emersonprocess.com
WEB:
Guardian Support: http://guardian.emersonprocess.com
Guardian Support coverage required.
Foundation Support: http://www.emersonprocess.com/systems/support
Additional access may require Foundation Support coverage. |
|
| Regular Hours of Operation |
|
For DeltaV, SyncadeTM, Smart Wireless Field Networks, Smart Wireless Plant Networks, and AMS Suite & Handheld products - 7:30 AM to 5:30 PM Mon.-Fri. Caller's Local Time.
For RS3 & PROVOX - 7:30 AM to 4:30 PM Mon.-Fri. Central Standard Time.*
*CST hours listed above are for customers located in North and Latin America. Regular hours of operation for PROVOX & RS3 support in other world areas may vary depending on local country guidelines.
Emergency Support is available 24 hours a day. Please use telephone access to obtain support for emergency situations after hours. Requests for assistance via email or the Internet support web site are only monitored during regular hours of operation. |
