SureService™ - System Upgrade Service
Our SureService professionals are trained and experienced in the installation of each software upgrade. They will provide the expertise and will take care of all the details involved with the process of comprehensive planning, specialized custom testing, and implementation of online process control upgrades and associated control components to ease your upgrade effort.
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Minimizes risk and delivers predictable system upgrades. Emerson's Software Upgrade Service simplifies the task of accomplishing system upgrades by handling the associated risk assessment, specialized testing and implementation details.
Reduce engineering and cut-over time. The System Upgrade Service provides a well-planned and executed approach to performing system upgrades safely and in the shortest amount of time, minimizing interruptions to daily plant activities.
Implement new system features faster through early familiarization. Our experts will introduce and brief you on new system features so you can quickly turn them into tangible benefits.
Protect your system investment. Our experts have the knowledge and experience to protect your existing data functionality and system integrity when installing new software. System Upgrade Service provides:
Evaluation phase: This phase captures the system topography and the general customer requirements
Evaluation phase application: At the start of the Evaluation phase, the customer will be responsible for providing Emerson Process Management complete system architecture information including any third party or customized applications running in the system as well as any other key site installation considerations.
Qualification phase: During the Qualification phase, a system will be staged at the Emerson Process Management technology laboratory that will mimic your system's database and topology to determine the best approach for the specific upgrade to be performed.
Qualification phase application: The customer will be required to provide Emerson Process Management with the applicable system database and any custom hardware and/or software required for Emerson to set up a test system that will mimic the site specifics.
Optional On-site Upgrade Support phase: This optional on-site phase can include upgrade implementation planning and on-site support if so required. |
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